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Sun International's
Hotel Booking Cancellation Policy

Following the announcement by President Cyril Ramaphosa that adjusted alert level 4 restrictions will be extended on 11 July 2021, please note the revised cancellation policy:

CONTACT US
Monday to Friday: 08h00 – 17h00
Saturday: 08h00 – 13h00

T: 011 780 7800/7805
Bookings: crobook@suninternational.com
Vacation Club: bookings.svc@suninternational.com
VIP Reservations: vipreservations@suninternational.com

Pre-opening Preparedness:

The following preventative measures will be implemented to prepare our operations for opening and will be guided by property specific risk assessments. Processes include, but are not limited to:

  • Employee Training on COVID-19, risks, controls, self-assessment screening and Personal Protective Equipment (PPE)
  • Purchasing of PPE 
  • Amended Human Resources (HR) protocols to ensure social distancing, remote work where practical, and enforcement of Health and Safety controls
  • Identification of demarcated areas for queuing and social distancing measures
  • Printing and displaying of awareness posters on hygiene, social distancing and COVID-19 related risks in all staff and guest facing areas
  • Deep cleaning of properties and pest control 
  • Preparation of Heating, Ventilation and Air Conditioning (HVAC) systems, water reticulation systems, fridges, dishwashers, laundry equipment, etc. 
  • Food purchases and safe receiving 
  • Installation of physical barriers where practical 
  • Installation of hand sanitizer dispensers at all high traffic areas such as entrances and exits, lift lobbies and escalators, gaming floors, restaurants, bars, conference venues, toilets etc. 
  • Implementation of Standard Operating Procedures (SOP’s) to enforce additional hygiene and cleaning protocols 
  • A pre-opening audit will be conducted on all facilities to ensure that cleaning standards and protocols are consistent across the group

Post-opening Daily Control Measures:

Once we are allowed to open, the following control measures will be implemented on a daily basis, including but not limited to:

Access control:

  • Temperature screening and further screening using a questionnaire will be done at hotel check in, staff entrances, casino and other entrances where required.
  • At all primary entrances, queuing systems will be demarcated to ensure social distancing of 1.5 meters.
  • Only holders of MVG loyalty cards will be permitted onto our casino floor to allow for the tracking and traceability of casino customers.

Social distancing:

  • Every second seat at slot machine banks has already been removed and tables will be limited to four players only.
  • Seating capacity at dining, conferencing and meeting areas has been reduced and will remain in line with Government guidelines for social distancing.

Health and hygiene interventions:

  • Wearing of cloth face masks and training in the safe way to do so.
  • A face mask must be worn by all people entering the property.
  • Where additional personal protective equipment (PPE) is required, these will be provided to employees including training on how to properly use, clean, store or dispose of these.
  • Enhanced food safety measures to ensure food is covered, sealed, or served to prevent cross-contamination.
  • Increased cleaning and sanitization of all high risk touch points such as door handles, hand rails, lift buttons, light switches, reception and bar counters; slot machines and tables equipment; restaurant equipment and utensils, restaurant tables, chairs and other surfaces; in vehicles - door handles, interior surfaces and window levers and or buttons; Hotel rooms, surfaces and furniture; Hotel showers and all other basin taps, toilet flush buttons, levers, toilet seats and surrounding cubicle walls.
  • Third Party hygiene audits will be conducted on a scheduled basis.

USEFUL CONTACTS DURING NATIONAL LOCKDOWN

GBV Command Centre: 0800 428 428 / *120*7867# from any cell phone
Persons with disabilities: SMS 'help' to 31531
Women Abuse Helpline: 0800 150 150
Child line: 0800 055 555
SAPS Crime Stop: 0860 10111
SMS Crime Line: 32211
GBVF-related service complaints (SAPS): 0800 333 177
complaintsnodalpoint@saps.gov.za
National AIDS Helpline: 0800 012 322
National Human Trafficking Helpline: 0800 222 777
Suicide Helpline: 0800 567 567
National Department of Health: https://www.health.gov.za
National Institute of Communicable Diseases: https://www.nicd.ac.za
World Health Organisation: https://www.who.int
Coronavirus Hotline: 0800 029 999

 

UPDATE ON FACILITIES

WHAT SUN INTERNATIONAL IS DOING TO MITIGATE
THE SPREAD OF COVID-19 AT OUR PROPERTIES

WHAT YOU CAN DO TO PROTECT YOURSELF
AND HELP MITIGATE THE SPREAD OF COVID-19