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Frequently Asked Questions

Temporary closure of all Sun International properties

All of Sun International’s restaurants, casinos, hotels and resorts remain closed in line with extended COVID-19 regulations announced by the President on 11 July 2021.

Sun International’s online sports betting platform, SunBet, will continue to be operational, as will The Table Bay in Cape Town, the Boardwalk hotel in Port Elizabeth and Federal Palace in Nigeria.

Existing hotel reservations scheduled for arrival up to and including 26 July 2021 can be changed to an alternative date for stay by 30 November 2021 or refunded.

Please contact Central Reservations on (011) 780 7800 or crobook@suninternational.com for Hotel Reservation enquiries or members.sivc@suninternational.com for Sun Vacation Club enquiries.

Thank you for your continued support.

We look forward to welcoming you back soon.

Keep safe.

Our current health and safety protocols remain in place, and all Sun International properties now bear the World Travel and Tourism Council’s (WTTC) safe stamp of approval, verifying that the COVID-19 health and safety protocols we have in place meet international benchmarks.

MVG

What will happen to my MVG points that were due to expire during the time of lockdown?

All MVG casino and leisure points will be valid until 31 December 2021 and are available for you to enjoy at any Sun International casino and hotel.

How will the lockdown affect my card status?

Your current MVG status will be honoured. Evaluations will reoccur from 31 December 2021.

Will I still get my birthday Xtra Play?

All birthday benefits will be honoured for redemption at your favourite Sun International casino. In addition, we will send you an SMS reminder.

Boardwalk

Is the Boardwalk hotel open?

Yes, the Boardwalk hotel is open.

Is the Boardwalk Casino open?

Yes, the Boardwalk Casino is open.

Who can enter the Boardwalk Casino?

Only registered MVG Members may enter the Casino.

What are the trading hours of the Boardwalk Casino?

Slots:
Open daily from 08h00 - 21h00

Tables:
Midweek: 12h00 - 21h00
Weekend: 08h00 - 21h00

What can one expect on arrival?

  • Upon arrival, you will be asked to sanitize your hands before entry, complete a screening questionnaire and have your temperature taken. Guests with a temperature over 37.3℃, or presents flu-like symptoms, or has indicated a high risk of exposure to the virus, will be denied access and asked to isolate for a secondary assessment. We have isolation rooms prepared, should the need arise.
  • Guests will not be allowed to enter the property without a mask, which must be worn at all times except when eating or drinking.
  • The use of pens and cash will be kept to a minimum. Where available, contactless payment options such as prepayments, EFTs, credit and debit cards will be encouraged as the preferred method of payment.
  • Guests must adhere to a social distance of two metres.
  • Where possible, porters, security, or other employees will open doors at access areas. Frequently touched surfaces, including doorknobs, railings, taps and tables, will be regularly cleaned and sanitized.
  • Lift capacity will be capped to two persons to maintain social distancing in the lift.
  • Due to the new requirements, entry into the Casino may take some time – please be patient with us.

Can I fill in the screening form before arriving at the Boardwalk?

To speed up the access process it is recommended that the screening form be completed by the visitor when enroute via our Sun International website or upon arrival, before accessing the Casino entrance area.

Will the Boardwalk Prive be open?

Yes, The Prive will be open exclusively for Diamond and Platinum members.

Will the Spa be open?

The Camelot Spa is open daily. Please contact 041 507 9419.

Where must I park to enter the Casino?

The Hotel Basement parking is FREE for reserved MVG members.

Will there be social distancing in the Boardwalk Casino?

Every second slot machine has been switched off to allow social distancing, in addition, protective shields have been placed in between the slot machines for added protection and to ensure social distancing.

Will there be promotions at the Boardwalk Casino?

Yes, when the Casino is open promotions such as Mysteries, Double Points and Play to Get will resume.

Will there be Casino draws at the Boardwalk?

No. Boardwalk has stopped draws to observe social distancing until further notice.

Will there be specials on food and drinks at the casino?

Yes, food and beverage specials are operational in our operating restaurants.

Which machines or tables will be available to play?

All games will be available, but the number of games will be limited to ensure that social distancing is adhered to.

Who / where can I report anyone defaulting on social distancing / mask wearing regulations?

Please report to a Supervisor/Manager on duty once transgression is observed.

When will shows or events commence?

Please view our events page on the Boardwalk website for updates.

Where/ how can I update my MVG details?

All changes made at our MVG Desk will be updated to your customer profile.

How can I find new updates about the Boardwalk, to ensure I am well informed before I visit?

All information will be shared on our website, Facebook and directly with our MVG Guests.

Which Food & Beverage Outlets will be open at the Boardwalk?

Tshawe Bar, Lobby Lounge and Kipling’s Brasserie, please visit our website for trading hours.

What events can I expect at Tshawe bar?

  • Thursday - Cigar & Whiskey night
  • Saturday - Hennessy Saturday
  • Sunday - Gin & Jazz

Please note that there will be no live entertainment during these events.

Which restaurants will be open at the Boardwalk at the casino?

The Bayside Pantry and Sun Café.

Bravo Bar now operates as Yi Pin. For any queries, contact 041 507 7902.

What Food and Beverage promotions are currently running?

  • The Bayside Pantry Lunch – Thursday to Sunday from 11h00 to 15h00
  • The Bayside Pantry Dinner – Wednesday to Saturday from 17h00
  • Kipling’s Brasserie Lunch – Sunday from 13h00 to 15h00

How do I make a booking at The Bayside Pantry?

For any bookings contact 041 507 7793.

How do I make a booking at Kiplings Brasserie?

For any bookings contact 041 507 7824.

Will The Magic Company be open?

The Magic Company is closed.

Will the crèche be open?

The crèche will remain closed until further notice.

Will we be able to book a venue for conferencing?

Our conference facilities are open for small groups adhering to COVID regulations.

Carnival City

Carnival City Casino and all our restaurants are OPEN with physical distancing and health and safety regulations in place. Alcohol will be served on our premises, in line with regulations.

Our current operating hours are daily from 07h00 to 23h00.

The wearing of a face masks is compulsory and a health questionnaire must be completed with every visit. .

Please remember your ID, passport or driver’s license when visiting in order for the health questionnaire to be completed upon entry. .

The health questionnaire can be completed at home. Take a screenshot of the result to avoid long queues. .

How will I get access?

  • All visitors will be directed to the various parking areas.
  • A Covid-19 screening questionnaire and temperature check will be done on entry at every entrance.
  • The wearing of a cloth or disposable face mask at all times is compulsory.

Can I come to the complex even if I am not a Sun MVG member?

Yes, non-gaming visitors are welcome to visit the complex. If you, however, want to gain access to the gaming floor, you will be required to sign up to the Sun MVG programme.
Sign up is free! Please have your ID, passport or driver’s license ready and proceed to the MVG Desk.

Are the restaurants open?

Yes, all restaurants are open.

Is the hotel open?

Yes, both Carnival City Hotel and the Road Lodge are open and fully operational.

Will entry be restricted?

Only MVG card holders will be allowed onto the gaming floor. Day visitors are allowed to go to any of our outlets.

Every second slot machine will be off and limited seats will be open at each Table game. A maximum of 50% of our floor capacity will be allowed onto complex.

Will kids be allowed onto property and will Magic Company reopen?

Children are allowed if they are accompanied by an adult at all times. Magic Company and the Kidzone Crèche are both operational.

Will we be given masks on arrival?

Unfortunately not, please come with your own masks.

Will my card expire/will my points expire?

Points will only expire end December 2021. No customer will be downgraded until then.

Which machines or tables will be available to play?

All games will be available, but the number of games will be limited to ensure that social distancing is adhered to.

Who / where can I report anyone defaulting on physical distancing / mask wearing regulations?

Please report to any Supervisor/Manager on duty once transgression is observed.

When will shows or events commence?

Please view our events page on the Carnival City website for updates.

Where / how can I update my MVG details?

All changes made at the COVID registration terminals will be updated to your customer profile.

How can I find new updates about Carnival City, so that I am well informed before I visit?

All information will be shared on our website, Facebook and directly with MVG guests.

For more information on restaurants and outlets operating times please visit our website

Flamingo

Flamingo Casino operating hours

Slots: 09h00 - 22h45
Tables: Monday - Friday: 16h00 - 22h30 & Sat, Sun and PH: 14h00 - 22h30
Cash desk: 09h00 - 22h30
Walkup Bar: 09h00 - 22h30

Will Flambino's Creche be open?

Unfortunately not, in keeping with current regulations.

Will Bar 129 be open?

Unfortunately not, in keeping with current physical distancing regulations.

Will Harvest Grill and Wine be open?

Operating hours are: 12h00 - 22h00

Will F&M Sweets be open?

Yes.

Will we be able to book a venue for conferencing?

Our conference facilities are open for small groups.

Federal Palace

Is the Federal Palace Hotel Open?

Federal Palace is open.

Will the casino be open?

The casino is open.

Are all facilities at The Federal Palace open?

Ancestors Bar will remain closed until further notice.

What does the new normal look like?

There are strict protocols in place for your protection and this includes, compulsory use of facial masks within the premises, observing social distancing and physical barriers at high contact guest interface areas such as the reception desk.

What can one expect on arrival?

  • Upon arrival, you will be asked sanitize your hands before entry, complete a screening questionnaire and have your temperature taken. Anyone with a temperature over 37.3°C, or presents with flu-like symptoms, or has indicated a high risk of exposure to the virus, will be denied access and asked to isolate for a secondary assessment. We have isolation rooms prepared, should the need arise.
  • You will not be allowed to enter the property without a mask, which must be worn at all times except when eating or drinking.
  • The use of pens and cash will be kept to a minimum. Where available, contactless payment options such as prepayments, EFTs, and credit and debit cards will be encouraged as the preferred method of payment.
  • An a la carte menu will be available at Annex Restaurant and the lower Terrace.
  • Guests must also observe a social distance of 2 metre unless they are in the same family group.
  • Where possible, porters, security, or other employees will open doors at access areas. Frequently touched surfaces, including doorknobs, railings, taps and tables, will be regularly cleaned and sanitized.
  • Lift capacity will be capped at two persons to maintain physical distancing in the lift.

Golden Valley

  • SLOTS:
    Monday - Sunday: 08h00-23h00
  • TABLES:
    Mon – Thur: 17H00 – 22H30

Fri – 15H00 – 22H30

Sat – Sun: 12H00 – 22H30 (PH and day before PH) 

  • LODGE ATRIUM
    Monday – Sundays 07h00-11h00 (Breakfast)
    Friday – Sunday 12h00-20h00 (Room Service)
  • WINNERS:
    Monday - Sunday: 08h00-21h00 (kitchen closes 1 hour before)
  • FOOD FACTORY:
    Fridays and Saturdays as per Tables Hours
  • KUIPERS:
    Saturdays – 16h00 -20h00
    Sundays – 12h00 – 16h00
  • KOPEN:
    Friday, Saturdays-13h00-21h00
    Sunday- 10h00-16h00

GrandWest

Are you open?

Yes, we are. Our operational hours will be from 08h30 to 22h00 daily.

Is it safe?

For your safety, and that of our staff, the following protocols have been put in place:

  • Entry requirements to the complex have been implemented. Individuals that do not comply will be prohibited from entering.
  • Points of entry have been limited to control access.
  • You must accept Sun International’s COVID-19 Entry to Premises Terms and Conditions.
  • Sanitise your hands at entrances.
  • Undergo a temperature check and complete a medical screening questionnaire. Anyone with a temperature over 37.3°C, or presents with flu-like symptoms, or has indicated a high risk of exposure to the virus, will be isolated for a secondary assessment.
  • The wearing of a cloth or disposable mask at all times is non-negotiable.
  • Only MVG members will be allowed onto casino floors.
  • An additional checkpoint has been set up at the single points of entry to the casino floors.
  • You are required to keep a distance of 1.5 meters from others at all times.
  • Capacity on the gaming floor will be limited to 50% of the casino floor space.
  • Every second slot machine will be turned off or locked to ensure a 1.5-meter distance. Perspex screens are installed between all slot machine.
  • Blackjack and American Roulette tables will have a maximum of four (4) seats at each table, while Baccarat tables will have five (5) seats.  Perspex screens are installed between each table seating capacity.
  • An ongoing chip-cleaning program will be implemented on a rotational basis. Sanitiser will also be available for guests to clean their chips.
  • Employees are required to sanitise their hands before starting their shift, between guest interactions and after handling cash.
  • All cash desks, card machines and devices, Cash IOs, promo kiosks and MVG desks will be sanitised after each guest interaction.
  • All tables equipment and furniture will be cleaned on a scheduled basis or between games.
  • Hand sanitiser will be made available throughout the gaming floors and at tables, for guests to use.
  • You will be required to keep a physical distance of 1.5 metres from people and groups you are not travelling with.
  • Lift capacity will be capped at two persons to maintain physical distancing in the lift.
  • Excess furniture in common areas will be removed to ensure physical distancing.
  • At venues where food is served, the following has been implemented:
  • Seats, tables and booths have been reconfigured with physical barriers or removed to allow for appropriate physical distancing.
  • Disposable menus will be used.
  • Tables, table appointments and surrounds will be wiped and sanitised before welcoming and seating the next guests.
  • Condiments, sugars, sauces and meal accompaniments will be brought to the table in single-use, single-serve packaging. Cutlery will be provided in a closed paper sleeve, including the napkin.
  • Individual pre-plated hot and cold snacks will still be available on all-day dining menus.
  • Waiters and staff will keep a physical distance of 1.5 meters in the restaurants.
  • Food and beverage items will be placed on the table instead of handed directly to guests.
  • Only 70% alcohol-based hand sanitisers are used at Sun International.
  • All staff members have undergone training to ensure that they protect themselves and adhere to the guidelines.
  • We are in regular communication with all of our concessionaires, suppliers, service providers and event organisers with respect to their own action plans and state of preparedness.
  • Our clinic and paramedics are fully trained and has access to appropriate medical assistance in the event that this is needed.
  • While we are doing everything within our power to mitigate the spread of the virus, it is also every individual’s own responsibility to ensure that you protect yourself from contracting the virus by adhering to the guidelines.

Can I come to the complex even if I am not a Sun MVG member?

Yes, non-gaming visitors are welcome to visit the complex. If you, however, want to gain access to the gaming floor, you will be required to sign up to the Sun MVG programme.

How will I get access?

  • Sun MVG members must enter the casino via the Sun MVG undercover parking entrance. There will be a further checkpoint on entry to the casino floor via The District, situated at Jackson Hall adjacent to The Hussar Grill.  Parking facilities for Diamond and Platinum members will be available on the lower parkade level, and Gold and Silver members on the upper parkade levels.
  • Day Visitors can access the complex via the main entrance to all non-gaming related facilities. Public parking will be available on the left hand side, as you enter from the main tollgate.
  • The taxi drop off zone will be situated in the open Gold member parking. Parking will be free of charge for the month of July for day visitors.
  • A COVID-19 screening questionnaire and temperature check will be done on entry at every entrance.  
  • The wearing of a cloth or disposable mask at all times is non-negotiable.

Will you be charging for parking?

As of 1 October, there is a parking fee of R10.

Will I be able to get something to eat or drink?

  • Yes, of course you will.  Many of our facilities will open albeit with limited menu offerings and reduced operating hours.
  • A number of our onsite restaurants and take-away food outlets will also be open.

Are there any promotions on?

Yes, some of our gaming promotions has been cancelled. Please keep an eye on our website for more details.

Is the hotel open?

Yes.

Will there be Xtra-play for my birthday? 

All birthday benefits will be honoured and will be available from the 20th of July for redemption at your favourite Sun International casino. In addition, we will send you an SMS reminder.

Can I book a Sunsational Deal for 2?

Unfortunately, the Sunsational Deal is no longer on offer. Quarterdeck Restaurant will remain closed for the foreseeable future.

Is the kids care facility open?

Yes.

Is The Ice Station open?

Yes.

Is the Magic Company open?

Yes.

Is the cinema open?

CineCentre is now open.

Are there any shows coming up soon?

Unfortunately, there will not be any large events taking place in the near future.  Gatherings of more than 50 people are currently prohibited while under lockdown.

Which of your outlets are open?

The trading hours of our tenants are adjusted on a regular basis in terms of business requirements. Please contact the outlet directly to confirm their current trading hours.

Which other facilities are currently closed?

In addition, the following venues are closed until further notice.

  • Quarterdeck Restaurant
  • Casa Bella
  • Bravo Bar
  • Jackson Hall
  • Hanover Street
  • Nando's

The Maslow Sandton

What facilities are open at the property and the offerings available?

The Hotel is open and all the facilities which includes the Africology spa, gym, pool, Lacuna Bistro and Bar.

The entry to the Maslow Sandton
All patrons are permitted access to the premises provided they complete the online screening questionnaire upon arrival either on their personal device using the QR code or as part of completing the registration process.

Will I need to complete a questionnaire before checking to the Hotel?

A guest must complete the online screening questionnaire upon check-in either on their personal device using the QR code or as part of completing the registration card. If it’s a family, the declaration on the form must be completed for each family member. The screening questionnaire will assess their answers and based on their input either stipulate that the guest presents no risk and may proceed with check-in, or presents a risk and the Incident Management SOP (Sun International Specific) will need to be implemented.

Guests will have to complete the “Hotel Check-In Screening Questionnaire

  • Do you have any flu like symptoms?
  • Have you travelled internationally within the past 14 days?
  • Have you been in close contact with a confirmed case of COVID-19 patient?
  • Which Country did you travel from?
  • Date of Entry into South Africa
  • Places Visited in South Africa

Will I be able to check-in without completing the online questionnaire?

Regrettably not, as this is a Government requirement as per COVID-19.

Will my information on check-in be shared with local authorities?

As per Tourism Minister, we need to keep a record of guests from High Risk Countries. Information to be shared will be name, surname, Passport Country, Passport Number and Date of entry into South Africa and next of kin in case of emergency.

What else will you ask me during the check-in process?

We will kindly ask you if you require any cleaning during your stay or turndown service. This is to ensure that we keep social distancing in your room and protocols in place.

Should a guest have indicated positively on any of the questions, this would require further interventions

  • Further questions by Guest Liaison / Case Manager
  • Isolation
  • Referral to medical practitioner
  • Refusal of accommodation

Guests if tested for COVID-19, will be asked to produce tests results, should they have been in contact with a known infected person or have returned from a high risk country.
Failure to prove negative result, may result in non-accommodation, depending on the merits of the case.
In the event that a person (guest or staff) becomes ill or is thought to be ill, isolation facilities are available, and the individual will be assisted with referral to medical practitioners.
The Sun International Group has developed decontamination and cleaning protocols, in the event of a positive case, which includes Public Areas, Rooms, Laundry and Waste.

How will guest service be operating?

  • Lacuna Bistro Restaurant:
    Breakfast: 06h30 – 11h00 (Monday – Sunday)
    Lunch: 12h00-17h-00 (Tuesday -Saturday)
    Dinner: 18h00 -21h30 (Tuesday – Saturday)
  • Lacuna Bar:
    10h00 - 21:30pm (Monday -Sunday)
    Social Distancing applies in all areas of the bar and restaurant.

What will the menu offering look like?

Breakfast:

  • Cold continental items will be served in individual pre-portioned receptacles in a semi-buffet presentation.
  • Items such as single-serve yoghurt and juices will be served in their original packaging.
  • Hot items will be available via a limited á la carte menu

Lunch and Dinner:

  • All day dinning menu is available.
  • Set menus are available.
  • Tapas bar menu is available.
  • Hight Tea available on selected dates and will not be served buffet style but on a 3 tier stand at the guest’s table.

In Room Dinning:

  • 11h00 – 21:30pm (Monday – Sunday)

In the case that guests’ orders room service, a waitron will deliver the tray to the room. Guests will then collect tray at the door and will leave trays outside for collection when done (to observe social distancing protocols). Tray/trolley setups will be aligned to the meal type and service staff adhering to delivery and collection service procedures. Each waitron will be issued with a sanitizer for guests to sanitize their hands before taking a tray from the waitron, also waitron to sanitize when collecting trays.

Catering will be done for in-house guests.

Are the Meeting and Conference facilities operational?

  • Limited to 100pax indoors (or 50% capacity of venue if less than 100 pax) and 250 outdoors as per government regulations on restricted numbers for gatherings.
  • For future events the numbers of pax will be subject to the relevant restriction on numbers as gazetted by Government at the time that the event takes place.
  • All events to end by 21:30pm as per the new curfew hours of 11pm -4am, these times will be adjusted according to the lockdown level and curfew time stated.
  • Event catering that is buffet style will have screens between the guests and chefs to ensure social distancing and chefs to dish up for all guests.

What COVID-19 measures are in place?

Guest will have the temperature checked at the entry of the Hotel. Social distancing in place. Self-sanitizer stations at key touch points like the entry to the Maslow and the Reception Area, Guest Lift Area and have 70ml* hand sanitizer bottle by Afrikin available in each room. Floor markers to be placed to show –social distancing to help you as a guest. Have bollards in place to avoid queues at the reception areas. Hotel stationary – Hotel pens and guest key cards are sanitized after each use and the same applies to credit card machines. We prefer not to accept cash at the reception areas and prefer card payments. Please refer to our Company Website to see a more detailed breakdown?

Do I need to wear a face mask at the Maslow?

Wearing of masks is a pre-requisite (NO MASK NO ENTRY)

All guest are required to wear a face masks while entering the property at all times, except for when you are in your own guest room.

Will my luggage be sanitized?

The employees will sanitize the luggage handles of each hotel guest at point of check-in.

Will my luggage be taken up to my room?

An employee will direct you to the nearest lift. We will encourage that you take your own luggage up to your room. If not able to we will take the luggage up and place it outside your room door.

Will I receive Turndown Service?

The Maslow Sandton is a 4 Star luxury Hotel, we only offer turndown service on request.

Will my room be serviced during my stay?

We will kindly ask you if you require any cleaning during your stay or turndown service. This is to ensure that we keep social distancing in your room and protocols in place

Will my linen be changed during my stay?

Linen will be replaced every second day or upon request.

How would I know if my room has been sanitized?

We as Sun International will be placing Sanitized Door handle to show that your room has been cleaned in accordance with our cleaning protocols and partner Ecolab.

What cleaning Chemicals or cleaning program would Maslow be using?

Our partner – Ecolab have a program called Program Phonexic. This specifically applies to Ecolab Disinfection program. Have specific chemical’s to clean our rooms and to disinfectant public areas.

What is the name of the chemical’s used to combat COVID-19?

  • With our partner, Ecolab we are using two main Peroxide Multi Surface Cleaner & Disinfectant and an Oasis 146- Quat Sanitizer Non-Rinse.
  • Both have been developed for: quickly disinfects in 3-5 minutes, (kills 99.999% germs) and kills Norovirus in as fast as 45 seconds. The Oasis 146 used for disinfectants for use Against SARS-CoV-2 and can be used during the COVID-19 pandemic when used in daily cleaning program.

Will the Laundry service be operating?

Our guest laundry will be operating as per normal T&C. Regular service and express service. The laundry service is being done off site and not on the premises.

Will the Hotel Shuttle be operating as per normal?

  • The Hotel shuttle will be running every 60 minutes and not every 30 minutes. We will be running each shuttle at 50% capacity in line with COVDI-19 protocols. Each guest will be required to sanitize his/her hand before boarding the shuttle and required to wear a facemask. No guest will be allowed to enter the shuttle unless hands have been sanitized and wearing a face masks. This is non-negotiable.
  • What do you mean by 50% capacity?
    For example, 1: 12 seats than we can only transport 6 people and includes the driver thus 5 guests. For example 2: 8 seats than we can only transport 4 people and includes the driver thus 3 guests.
  • Guests should sit with a seat apart and be at a window to ensure social distancing.

Will the guest lift be operating as per normal and do you have any changes?

Guest lift capacity as per COVID-19 Protocol is 30%. For Example: Guest lift has a capacity of 18 people have 30% of capacity thus no more than 6 people at a time in a guest lift. Our Guest lifts are marked to take 3 guest per time.

Is the Hotel ATM working?

Yes, ATM is located at the lobby by the Concierge desk

Are the shopping malls open?

Yes, in line with all the relevant lockdown restrictions gazetted by Government.

Can I do a city tour or visit tour attractions:

Yes, we have tour operators who can facilitate this for you through the assistance of the Concierge team.

Meropa

Facilities and Operating Times:

  • Casino Slots (limited Slot machines): 08h00 - 23h00
  • Casino Tables (limited tables): 11h00 - 22h45,
  • Meropa Banqueting open for bookings,
  • The Meropa Hotel
  • The Kasbah breakfast room: 06h30 - 11h00,
  • Harvest Grill and Wine: 12h00 – 22h00,
  • Fast foods: 10h00 - 21h30 (kitchen closes at 21h30)
  • Drum Bar: 08h00 - 21h30 (alcohol sales will open from 10h00),
  • Smoking Bar: 14h00 – 22h30,
  • The Candy Shop: 09h00 – 23h00,
  • House of Asante spa: 08h00 – 19h00,
  • Bubbles Car wash: 10h00 to 17h00,
  • WildThingz 09:00 – 16:00 (Tues to Sun),
  • Babylon speedway Go-carts: 10h00 – 17h00 (Fri,Sat & Sun) 
  • Babylon Travellers: 10h00 – 17h00 (Mon, Tues, Thurs & Fri).
  • Cultural Village,
  • Putt Putt.

The following Facilities will be temporarily closed:

  • The VIP Lounge at Jembe
  • WildThingz Café,
  • Crèche.

Naledi

Will Naledi re-open again after lock down?

Sadly Naledi casino will not be reopening for business after lockdown.

Which facilities are available at Naledi?

All facilities at Naledi have been permanently closed and will not be reopening after lockdown.

Where is the closest Sun International casino located to Naledi?

Windmill - Musgrave, Bloemfontein.

Sibaya

Are you open?

Yes, Sibaya Casino is open.

For more information on casino, restaurant and outlet operating times

What will happen to my MVG points that were due to expire during the time of lock down?

All MVG casino and leisure points will be valid until 30 June 2021 and are available for you to enjoy at any Sun International Casino and hotel.

How will the lock down affect my card status?

Your current MVG status will be honoured. Evaluations will not occur during this time.

Sun City

The Palace Hotel

  • Crystal Court: Breakfast, 06h30 – 11h30
  • Palace Collection
    Mon to Thu: 11h00 – 21h00
    Fri, Sat & Sun 09h00 – 20h00
  • Room service: 24 Hours
  • Tusk Bar & Lounge: 07h00 – 23h00

Cascades Hotel

  • Peninsula: Breakfast, 06h30 – 11h30
  • Room service available: 24 Hours
  • Maltos Beach: Mon to Sun: 09h00 – 18h00
  • Maltos Restaurant:
    Mon to Sat: 12h00 – 22h00
    Sun: 12h00 – 21h00
  • Luma Deck: Daily: 10h00 – 22h00
  • Luma Lounge: Daily: 07h00 – 23h00
  • Browns: 11h00 – 19h00
    Closed: Tue & Wed

Sun Vacation Club

  • Spur
    Mon – Thu: 08h00 – 21h00
    Fri & Sat: 08h00 – 22h00
    Sun: 08h00 – 21h00
  • Ocean Basket:
    Mon to Fri: 12h00 – 21h00
    Sat & Sun: 10h00 – 21h00 (Food orders until 20h30)
    Weekdays: Sushi only available from 17h00
  • Pantry:
    Sun to Thu: 07h00 – 20h00
    Fri, Sat & P/H: 07h00 – 21h00
  • Quench:
    Mon to Thu: 09h00 – 19h00
    Fri & Sat: 09h00 – 20h00
    Sun & P/H: 09h00 – 13h00
  • Jump Park
    Access to all guests
    09h00 – 17h00
    R50.00 per person for 30 minutes
    R30.00 for non-slip socks (once off)
    Tickets available at reception
  • Observe all Covid-19 protocols

Soho Hotel and Casino

  • Slots: Daily: 07h00 – 23h00
  • Tables:
    Mon to Fri: 13h00 – 22h45
    Sat & Sun: 11h00 – 22h45
  • Sun Terrace: Breakfast, 06h30 – 11h00
  • Legends: 17h00 – 22h30 (Food orders until 22h00)
  • The Raj: 12h00 – 22h00
  • Lily Asian Kitchen: 11h00 – 23h00
  • Hard Rock Café:
    Mon to Wed: 12h00 – 22h00
    Thu to Sun: 12h00 – 23h00
  • Vibes:
    Sun & Mon: Closed
    Tue to Sat: 14h30 – 22h00
  • Sun Café: 07h30 – 22h30
  • Lily Tobacconist: 11h00 – 23h00
  • J & M Biltong:
    Sun to Thu: 09h00 – 20h00
    Fri & Sat: 09h00 – 21h00
  • The Candy Shop: 08h00 – 23h00
  • Cherry Bar: 11h00 – 22h30
  • Sundowner: 07h30 – 22h30
  • Harlequins: 07h30 – 22h30
  • Prive: Daily: 07h30 – 22h30
  • Revue Bar: Tue to Sat: 17h00 – 21h00
  • Room service: 24 Hours
  • Pool: Allow access to Soho residents
    Pool bar:
    Mon to Fri: 10h00 – 18h30 (Food orders from 11h00 until 17h00)
    Sat & Sun: 09h00 – 18h30 (Food orders from 11h00 until 17h00)
  • Kamp Kwena Creche: 14h00 – 23h00
    Ages 1 – 12 years
    Rates:
    1 – 2 years = R55 per child per hour
    3 – 12 years = R50 per child per hour
    Babysitting services are operational; from 07h00 – 23h00
  • Observe all Covid-19 protocols

Cabanas Hotel

  • Palm Terrace: Breakfast, 06h30 – 11h30

Housekeeping

  • All rooms cleaned & sanitised in line with Covid-19 protocols
  • Limited housekeeping service with no turndown, rooms turned during cleaning
  • Rooms fogged upon guest’s departure
  • Rooms linen contained per room and marked before sending to Boston
  • Each room supplied additional laundry bags
  • Proper sanitising protocols observed

Waterworld

  • Selected water activities
  • Mini Quad Biking
  • Mini Golf
    Daily: 09h30 – 17h00
    Closed for lunch: 13h00 – 14h00

Stimela Train

  • Sep to Apr: 09h30 – 17h00
  • Closed for lunch: 13h00 – 14h00

Kamp Kwena Cabanas Fort

  • Ages: 3 – 12 years
  • Times: 09h00 – 13h00 (Morning Session)
    14h00 – 17h00 (Afternoon Session)
  • Price: R100 per child per session
  • Daily Programme: Contact Kamp Kwena on ext. 4136 or ext. 598 to find out what activities will be planned for the children

Activity Hub

  • Bookings to be made at Welcome Centre booth or on 071 195 0337

Shebeen

  • Mon to Fri: 14h00 – 23h00
  • Sat & Sun: 12h00 – 23h00
  • Public holiday: 12h00 – 23h00 (Food orders until 22h45)
  • Chesa Sunday Special with live entertainment: 15h00 – 18h00

Golf Operations

  • LCGC course & Croc Lounge: 07h00 – 17h30
    Closed on Tue for maintenance
  • GPCC:
    Mon to Sun: 06h30 – 19h00 (Food orders until 18h00)
    Course closed on Mon for maintenance
    Gary Player & Lost City Pro Shop: 07h00 – 17h30

Gatsby Health Spa & Gym

  • Mon to Fri: 10h00 – 19h00
  • Sat & Sun – Gym: 06h00 – 19h00 / Salon: 10h00 – 19h00

Welcome Centre

  • Open: 09h00 – 18h00
  • Information Hub
  • Mankwe Gametrackers
  • Hertz
  • Adrenaline Extreme
  • Maphuki kiosk
  • Zip 2000
    Wed, Sat & Sun: 09h00, 11h00, 13h00 & 15h00
    Bookings can be made at the Welcome Centre kiosk during operational times or via cellphone or their website

Sun Central

  • Retail stores:
    Sun to Thu: 09h00 – 20h00
    Fri, Sat & P/H: 09h00 – 21h00
  • Restaurants:
    Sun to Thu: 12h00 – 21h00
    Fri, Sat & P/H: 12h00 – 22h00
  • Food Court:
    Mon to Thu: 12h00 – 21h00
    Fri, Sat & P/H: 11h00 – 22h00
    Sun: 11h00 – 21h00
  • The Magic Company (Arcade games and Bowling)
    Mon to Thu: 12h00 – 21h30
    Fri to Sun: 10h00 – 21h30

Hall of Fame

  • Closed

The Maze of the Lost City

 

 

  • Wed, Sat & Sun: 10h00 – 18h00

    Sun Movies

    • Mon to Sun: 11h00 – 21h00

    Valley of Waves

    • Daily: 09h00 – 18h00
    • Capacity: Not more than 4000 guests at one time.
    • Limited tickets available daily. No tickets will be sold at the resort.

    Guest Transport

    • Shuttles: Maximum capacity per vehicle type
    • Sky train closed
    • All Covid-19 protocols observed

    Main Gate

    • Allow Hotel/SVC residents, Sun MVG’s, golfers with confirmed bookings
      Silver MVGs – paying guests. Entry for member only. Member must have signed up to the MVG programme prior to lockdown
      Platinum/Gold MVGs – member only
      Diamonds – member plus 3 guests (4 guests per car)
    • Day visitors with valid tickets. No tickets are sold at the resort, only online.

    Closed

    • Encore
    • Bush Bungalows
  •  

     

    Sun Vacation Club

    When will Sun City reopen?

    Sun City's hotels and casino will reopen on 2 September 2020.

    When will Sun Vacation Club reopen?

    Sun Vacation Club will reopen on 3 September 2020.

    Who is allowed to enter the resort?

    Due to limitations on capacity, access to Sun City Resort will only be granted to Hotel and Sun Vacation Club residents, Sun MVG members and guests with confirmed golf bookings.

    Three lanes will be open at the front entrance:

    • Lane 5: Silver MVGs,
    • Lane 6: Hotel and Sun Vacation Club residents, as well as guests with confirmed golf bookings,
    • Lane 7: Gold, Platinum and Diamond MVGs.

    The Casino will only be accessible to Sun MVG members.

    What is the check-in process?

    Only 1 person per unit may check-in at the SVC reception upon arrival at the resort.

    Can I check-in early or check-out late?

    Check-in at Sun Vacation Club is from 14h00 and check-out is strictly before 10h00. Please note that no early check-in or check-out will be permitted. Failure to comply with the check-out time will result in a penalty fee of R2000 being applied

    Will the pools be open?

    The pools at Sun Vacation Club will be open and capacity for the pools will be limited to a maximum of 50 persons including staff, per pool area. Designated pool lounges within the pool areas may not be removed or reallocated.

    Is the top gate from Sun Vacation Club to the Pilanesberg open?

    The gate to the Pilanesberg remains closed until further notice.

    The Table Bay

    Is The Table Bay open?

    Yes, The Table Bay hotel is open.

    Is it safe?

    For your safety, and that of our staff, the following protocols have been put in place:

    • On arrival at the hotel you will be required to accept Sun International’s COVID-19 ‘Entry to Premises Terms and Conditions’
    • You will undergo a temperature check, complete a medical screening questionnaire and sanitise your hands. 
    • Wearing of a mask over your nose and mouth will be mandatory in public areas.
    • Maintain physical distancing of 1.5 metres from people you are not travelling with.
    • Lift capacity will be capped to maintain physical distancing.
    • 70% alcohol-based hand sanitiser will be available throughout the hotel for guests to use.
    • High contact areas both front and back of house will be sanitised frequently.
    • Seating has been configured to allow for appropriate physical distancing, with maximum capacities in line with current legislation.
    • All employees have undergone training and complete a medical screening questionnaire and temperature check on arrival for their shift.
    • While we are doing everything within our power to mitigate the spread of the virus, it is also every individual’s own responsibility to ensure that you protect yourself from contracting the virus by adhering to the guidelines.

    Can I come into the hotel if I am not a hotel guest?

    Yes, non-residents of the hotel are welcome in our public areas.

    Will you be charging for parking?

    Hotel guests are provided complimentary parking. Non-residents will be required to present a hotel bill at Reception desk to validate their parking ticket.

    Which restaurants will be open?

    The Atlantic: 06h00 to 10h30
    The Lounge: 07h00 to 22h00
    The Union Bar: 11h00 to 22h00

    In-room-dining will be served to hotel residents in their rooms on a 24-hour basis.

    Will your health spa be open?

    Camelot Spa will be open from 08h00 to 20h00 Monday - Thursday and 08h00 - 21h00 Friday to Sunday, you may access the spa through the front entrance or via the mezzanine level.

    Will your pool be open?

    The pool is open to hotel residents only.

    Will your banqueting and conference facility be open?

    The banqueting venues are open and accommodating COVID-19 legislated capacities.

    Time Square

    Will my card expire/will my points expire?

    Both Casino and Leisure Points will not expire until the end of June 2021. No customer’s current MVG card status will expire or be regraded until this time as well.

    Where / how can I update my MVG details?

    Please register on MySun on our website and update all details there, alternatively please update at the MVG Desk. All changes made at the COVID registration terminals will be updated to your customer profile.

    Will there be a waiting queue if the 50% capacity?

    The properties will manage the access onto the gaming floors.

    Will elderly MVG cardholders be allowed in the casino floor?

    Yes, all MVG members are welcome.

    Will people with underlying conditions (cancer, diabetes, hypertension, etc.) be allowed to enter?

    This is at their own risk. We will be recording a health check to validate potential COVID-19 exposure.

    Why do I have to complete a health check form every time I visit a Sun International property?

    • There are stringent health protocols in place to safeguard your wellbeing and that of others.
    • All visitors and employees will be required to complete a health check form before being permitted onto the property.

    Are customer Tier Credits are still moving?

    Tier credits are re-evaluated after every play session. We have taken into consideration the total lockdown period.

    What do I do if I have misplaced my card?

    We can share your account number with you to complete the health check form.

    • You must then go to the MVG desk to collect a new card.

    What if I was a Carousel player?

    Your MVG casino and leisure points are available for use at any Sun International casino.

    Any cash balances on the card can be resolved at Time Square Casino.

    Will your banqueting and conference facility be open?

    Yes, our banqueting and conference facilities will be open to accommodate your special occasion. We have revisited the capacities for our venues to accommodate current legislation. Please view our conferencing page for details.

    Will your health spa be open?

    Camelot Pop-up spa will be open 10h00 to 17h00 daily.

    Can I come into the hotel if I am not a hotel guest?

    Yes, non-residents of the hotel will be allowed access to all public areas, pre-bookings to restaurants/activities essential.

    Wild Coast Sun

    Is the Casino open?

    Yes, the casino is open.
    Operating times: Slots 07h00 – 23h00 and Tables 07h00 – 23h00

    Can I come into the hotel if I am not a hotel guest?

    Yes, non-residents of the hotel will be allowed access to all public areas

    Which restaurants will be open?

    The following restaurants will offer food and beverage service to resident and non-resident guests at the following times:

    • Chico’s Breakfast: 07h00 – 11h00
    • Chico’s Dinner: 18h00 – 21h00
    • Spur: Mon–Sat 09h00 – 21h00 / Sun 09h00 – 20h00
    • Panarottis: Mon–Sat 12h00 – 21h00 / Sun 12h00 – 20h00
    • Food Court: 09h00 – 21h00

    Will your health spa be open?

    Mangwanani Spa will be open from 08h00 to 20h00 daily.

    Will the Wild Waves Waterpark be open?

    Yes, to day visitors and hotel residents.
    Capacity: 800 people.

    • Monday & Tuesdays: Closed (off season)
    • Wednesday to Friday: 10h00 – 16h00
    • Friday to Sunday: 09h00 – 17h00

    Will the Golf Course be open?

    Yes – call +27 39 305 2799 to book.

    Will your banqueting and conference facility be open?

    Yes, our banqueting and conference facilities will be open to accommodate your special occasion. We have revisited the capacities for our venues to accommodate current legislation.

    Which activities will be open?

    • Segway & Quad biking tours
    • Bicycle Tours
    • Horse riding
    • The Magic Company
    • Saturdays - High Tea: 13h00 – 15h00
    • Sunday Lunch at R119 per person: 13h00 – 15h00
    • Riverside Water sports, food & beverage (closed on Mondays)

    Can I come into the hotel if I am not a hotel guest?

    Yes, non-residents of the hotel will be allowed access to all public areas, pre-bookings to restaurants/activities essential.

    Which restaurants will be open?

    The following restaurants will offer food and beverage service to resident and non-resident guests at the following times:

    • Chico’s Breakfast: 07h00 – 11h00
    • Chico’s Dinner: 17h00 – 20h00
      Grab & Go: 20h30 – 23h00
    • Spur: 09h00 – 20h00
    • Panarottis: 12h00 – 20h00
    • Food Court: 09h00 – 20h00

    Will your health spa be open?

    Mangwanani Spa will be open from 08h00 to 20h00 daily.

    Will your Waterpark be open?

    Yes, to hotel residents only.

    • Closed Monday & Tuesdays
    • Wednesday & Thursdays: 10h00 – 15h00
    • Friday to Sunday: 10h00 – 16h00

    Will the Golf Course be open?

    No, course closed this week (18 – 22 January) for Spring treatment

    Will your banqueting and conference facility be open?

    Yes, our banqueting and conference facilities will be open to accommodate your special occasion. We have revisited the capacities for our venues to accommodate current legislation.

    Which activities will be open?

    • Segway & Quad biking tours
    • Bicycle Tours
    • Horse riding
    • The Magic Company
    • Saturdays - High Tea: 13h00 – 15h00, 15h30 – 17h00
    • Extended lockdown lunch at R99per person: 13h00 – 15h00

    Windmill

    Do you have a smoking area?

    Yes, limited to 50% capacity of slot machines, excluding tables

    Are all slot machines available?

    Only 50% of the casino floor will be operational

    Is the Prive open?

    Exclusively for Diamond and Platinum Members

    When do Tables open?

    Tables open from 13h00 – 22h00, with games such as Black Jack, Roulette and Poker.

    Can I sign up and enter the casino?

    Yes, sign up online and collect your new MVG card at the property. Ensure you bring along your original ID or Passport on your first visit.

    What do I need to bring along to sign-up?

    Original ID book, card or Valid Passport

    Is the lodge open?

    No. The Windmill Lodge is not open.

    Are there new trading hours?

    Slots 08h00 - 22h45
    Tables 13h00 – 22h00
    Cashiers 08h00 - 22h15
    Can Can Bar 08h30 - 21h25 (last round at 20h45)

    Will I be allowed to play with a Day Card?

    No, only MVG cards are permitted.

    Is Rosie's Brasserie open?

    No. In line with COVID-19 protocols these facilities remain closed until further notice.

    Will Diamond Lil's be open?

    No. In line with COVID-19 protocols these facilities remain closed until further notice.

    Is Conferencing available?

    Yes, following strict COVID-19 protocols regarding to public gatherings

    Will airport shuttles be available?

    No. We no longer offer shuttle services. Please use other forms of public transport.

    Will the Crèche be available?

    No. In line with COVID-19 protocols these facilities remain closed until further notice.

    Where do I park?

    MVG Parking and Public Parking for all patrons. Prive Parking will be closed.

    Will I be able to order food?

    Yes, Can Can Bar, Spur and Ocean Basket remain open

    Where can I enter the Casino?

    All access is through the Main Entrance, Prive entrance will be closed