Kick-off your career on the casino floor. From blackjack to baccarat, poker to roulette, a career at a Sun International casino offers excitement, entertainment and great growth opportunities.
Join the fast-paced world of gaming operations and fast-track your career. If you’re looking for career paths that give you constant interaction with people, the casino floor will give you the chance to provide our customers with exhilarating experiences. Deal cards and facilitate tables games. Monitor and repair slots games. Take an active role in ensuring that gaming rules are followed by joining our security and surveillance teams.
Casinos never sleep, and you’ll be expected to work long or unusual hours. But the excitement and vibe of this unique environment is captivating. Challenge accepted? Launch your career in at one of our exciting casinos.
A Day in the Life of a Dealer
Dealers have front row seats to the fun and games taking place alongside the felt-topped tables on the casino floor 24 hours a day, 365 days a year.
One of the most finely honed skills a dealer possesses is the ability to read the players at their table. Anticipating bad situations before they erupt means a dealer needs to not only focus on the game, but on the punters’ actions and moods too. The tension can mount, particularly when dealing to high-stakes players.
At the start of every shift, the dealer must prepare the table by counting the float, then checking all equipment, including the dolly (the marker made of wood or plastic placed in the square of the winning number in American roulette), plunger (used to push the money through the slot in the table), and roulette balls.
During a shift – which is usually nine hours long – the dealer run the games by throwing dice, spinning the roulette wheel and dealing cards. They are also on hand to explain the rules of the game to the players at the table, and make sure the rules are followed.
Four Sun International employees share some of their experiences as croupiers:
Thomas Molefe, 30, has been a croupier for almost nine years. He says it's not unusual to see a punter so engrossed in his game, that he takes a deep draw on an unlit cigarette — more than once.
Interacting with guests is a highlight for John Hlongwane, 28, who has been a croupier for 10 years. He enjoys meeting a variety of people.
For some, 13 may be unlucky but for Itumelang Gatyeni, 35, the 13 years he has spent working as a croupier has brought out the best in him. He says he thrives on the constant contact with punters and the excitement permeating the casino.
Funeka Nzuzo, 27, who has been a croupier for five years, loves watching people playing for the first time and explaining to them how the games work. She has to keep a beady eye on rookie punters though, who have been known to innocently try and spin the roulette wheel (only the dealer is permitted to touch the wheel and the balls).
If non-stop action and interacting with people from all backgrounds sets your pulse racing, a career as a croupier may be on the cards for you.
Types of Casino Jobs
Casino Jobs Unpacked
Jobs specifications
| Gaming Manager | Overall responsibility and accountability for the entire gaming operation (including slots, technical and tables) of the business unit, with specific regard to:
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| Gaming Technical Manager | Overall responsibility and accountability for the gaming technical operation. Includes planning, managing and coordinating the strategic delivery of gaming technical operations, with a focus on customer relationship management. |
| Gaming Shift Manager | Manages the day-to-day delivery of the gaming technical operations team with the objective of ensuring gaming product availability and performance to Sun International standards and guest expectations. |
| Gaming Technician | On a shift basis to investigate, audit and identify gaming product deviations and carry out advanced repairs and product configuration for all gaming-related equipment to required standards. |
| Surveillance & Security Manager | The surveillance & security manager manages and implements the surveillance and compliance function, as well as the security operations for the business unit (including the management of the in-house security company) in line with legislated requirements management. |
| Surveillance Shift Manager | Manages the day-to-day delivery of the surveillance operations team with the objective of ensuring gaming and procedural compliance and protection of company assets, staff and guests. |
| Surveillance Monitoring Officer | Monitors the operation to ensure gaming and procedural compliance and protection of company assets, staff and guests. |
| Gaming Floor Manager | Manages the day-to-day delivery of the gaming operations team with the objective of:
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| Slots Supervisor | Supervises and monitors slots machine operation thereby ensuring that internal (SOP and ICS) and external (legislative) standards and procedures are maintained. |
| Slots Guest Services Attendant | Provides exceptional gaming service to our customers on the slots floor in accordance with company standards and ICS. |
| Inspector | Supervises and monitors table games, thereby ensuring that internal (ICS and SOPs) and external (legislative) standards and procedures are maintained. |
| Dealer | The tables dealer facilitates the playing of the table games, and provides exceptional gaming service on the casino floor in accordance with company standards and ICS. |
| Cashier Manager | The cashiering manager has the overall responsibility and accountability for the entire cashiering operation for the business unit, with specific regard to:
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| Cashier Supervisor | The cashiering supervisor supervises staff in the Cash Desk areas, thereby ensuring operational excellence, procedural compliance and guest service standards. |
| Cashier | The cashier's main responsibility is to attend to guests’ transactional cash exchange requirements for gaming play purposes. |
| VIP services manager | The VIP services manager is responsible for executing designated strategies to:
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| VIP host | The VIP host is responsible for implementing the end-to-end local VIP customer programme by:
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| VIP ambassador | The VIP ambassador is responsible for coordinating the day-to-day customer relations requirements in the Privé gaming areas to ensure a VIP customer experience. |
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