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COVID-19 Protocols

Hygiene in Restaurants & Bars

Please keep a physical distance of 1.5 metres from people and groups you are not travelling with. Lift capacity will be capped at 30% and excess furniture in common areas will be removed to ensure physical distancing.

Reservations will be taken to manage capacity limits in restaurants.

Staff will manage physical distancing at entries, waiting areas and queues.

Bar stools will be reduced, and tables and booths will be spaced to ensure appropriate distancing between guests.

Line flow will be managed at coffee and food pick-up areas.

Food and beverage

To maintain hygiene for your health and safety and that of our staff, we have implemented the following protocols.

Menus will be displayed on menu boards, or disposable menus will be used. Where not possible, menus will be sanitised after each guest interaction.

Table appointments will be limited to Salt & Pepper shakers/grinders and a centrepiece.

Tables, table appointments and surrounds will be wiped and sanitised before welcoming and seating the next guests.

Condiments, sugars, sauces and meal accompaniments will be brought to the table in single-use, single-serve packaging.

Cutlery will be provided in a closed paper sleeve, including the napkin.

Bar snacks will be provided in single portion servings, individually packaged per guest and not shared by the table.

Individual preplated hot and cold snacks will still be available on all-day dining menus.

Physical distancing

Waiters and staff will keep a physical distance of 1.5 meters in the restaurants and during room service.

Food and beverage items will be placed on the table instead of handed directly to guests.

Bars will be staffed to allow for appropriate physical distancing amongst employees, and the seating capacity will be reduced.